FAQ - Shipping Info:

Our Terms and Conditions

We ONLY guarantee delivery of our plant material DURING SHIPMENT when sent by PRIORITY MAIL and it is 99.9% reliable.

THIS IS YOUR CHOICE TO MAKE DURING CHECKOUT.

Plant material shipped by Ground Advantage may be cheaper, but we simply can NOT guarantee your plants will arrive safely and stress-free.

Ground Advantage is only 75% reliable - so far - the only "advantage" is the price when shipping LIVE PLANT MATERIAL.

In some areas, Ground Advantage can take up to 12 days to get your order - which puts a LOT of stress on the plants and is not recommended, nor guaranteed.

Our trees, shrubs and perennial plants can last for years with the proper care. Please invest in the guaranteed Priority Mail shipping method to reduce the stress on your new plants. 

But it is your choice during checkout. 

RETURN POLICY:

All items leave our location in excellent condition. While we cannot accept responsibility of the treatment of any of our items during shipment we are always concerned if the item arrives in less than perfect condition

Please email or text us a photo of the damaged item right away, within 24 hours to start the process. We will be glad to work with you within reason. We do need a photo.

FOR DAMAGED ITEMS, PLANTS AND NON-PLANT-PRODUCTS: 
- Please send a photo for our files. We will refund or credit anything that was damaged.

FOR RETURNS OR EXCHANGES FOR NON-PLANT PRODUCTS ONLY:
- Returns for NON-PLANT MATERIALS are accepted for refund or store credit by notifying us within 24 hours of receiving shipment. You have 7 to 14 days to return the item. Shipping costs for returned items are the buyer's responsibility.

- Exchanges are accepted too. Shipping and handling charges for exchanged items are the buyer's responsibility. We will wait for the item to be returned before sending the exchanged item.

If you are unsure about your choice of plants or miniatures,
let us know! We would be glad to help you
make sure you get what is best for your area and for your miniature garden. 

MORE ABOUT SHIPPING LIVING PRODUCTS:

We cannot warranty any plant material after your order is received.

We ONLY guarantee the delivery of our plant material DURING SHIPMENT by PRIORITY MAIL. THIS IS YOUR CHOICE DURING CHECKOUT. Plant material shipping by Ground Advantage may be cheaper, but we simply can NOT guarantee it. 

After receiving your plant order, please understand that we have no control of the care and maintenance of the plants once they arrive safely at your end.

We do our best to educate and advise, but we cannot and do not guarantee any plant material after they are received - please understand that there are way too many variables that are out of our control. We can not grow the plants for you, keep them in the right spot nor can we water them for you either.

Note that even the most educated gardeners kill plants from time to time.

- Thank you.

Our phone or text is: 206 - 352 - 0494. We are based in Seattle, Wa., PST time.

Please leave a detailed message or when a good time is to call you back. 

Email us anytime: Steve @ TwoGreenThumbs.com (with no spaces.)

Copyright: 

All content appearing on this Web site is the property of Two Green Thumbs Miniature Garden Center Seattle, WA 98168 Copyright © 2004-2024. All rights reserved. All content of this site, including all images and text, may not be reproduced in any form without express permission by Janit Calvo.

Trademarks:

All brand, product, service, and process names appearing on this Web site are trademarks of Janit Calvo. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by Janit Calvo or Two Green Thumbs Miniature Garden Center. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of Two Green Thumbs Miniature Garden Center or any third party, except as expressly granted herein.

Terms of Use:

You may purchase merchandise from this Web site by using any one of the payment options listed in (link to Payment Options). Two Green Thumbs Miniature Garden Center reserves the right to change its payment procedures at any time without prior notice to you.

This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. 

Two Green Thumbs Miniature Garden Center and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Two Green Thumbs Miniature Garden Center believes that customer conduct violates applicable law, is harmful to the interests of Two Green Thumbs Miniature Garden Center and its subsidiaries, or is disrespectful or rude.

All items included in this online store are not toys for children of any age.

Privacy Policy:

NEW: We can no longer be assured that your information will not be shared via Facebook and Instagram due to the embedded relationship between this shopping cart, run by Shopify, and Meta, the company behind Facebook and Instagram.

YOUR PAYMENT INFO IS SAFE AND "UP IN THE CLOUD." WE DO NOT KEEP ANY PAYMENT INFORMATION ON FILE, BY LAW.

Personally, we will never share, sell, or otherwise distribute any of your information without your specific permission. 

Any information that you put on the Internet is now fair game for the mega-corporations that have taken-over, like Google, any search engine or browser, all the Social Channels and more. 

Unless otherwise specified, all email addresses and mailing addresses gleaned from this website will be used for the store purposes only and will not be shared, sold or distributed by TwoGreenThumbs.com.

Please join our mailing list to receive your FREE weekly Mini Garden Gazette full of tips, techniques and more to learn all about gardening in miniature from the expert by going to the front page of this website.

Shipping & Delivery:

Turn Around: All orders received will leave our studio/nursery well within one week. Most orders ship within three to five days business days, but it can take up to seven days business days during the spring busy season.

If you need your order fast, please get in touch with us at Steve@twogreenthumbs.com - to see if we can help expedite your order without any extra charges for doing so. We are glad to help wherever we can.

Note that we seldom get any rush orders so please notify us if you have chosen Express Shipping so we can adjust accordingly.

Back orders: You will be notified of any back orders but we do our best to avoid them.

Tracking: We send tracking numbers with every order AFTER the order is packed, the label is generated and the box is sent to the post office. Sometimes the tracking is slow to update within the USPS system so check back again in a few hours to see some movement. 

Delivery: Your order will come via the regular postal delivery from USPS. Please stay on top of your summer plant orders if your postal box is outside in the hot sun. We can include a note for the postal carrier if needed, just let us know in the comment box or send us an email at Steve@TwoGreenThumbs.com.

Winter Plant Shipping: We ship plants safely all year long. While we carefully monitor the weather from across the country and are usually on top of it, we are not responsible for any loss for shipping plants into extreme weather conditions. However, our plants are very high quality and our shipping methods are the best in the country so if by chance we miss any extreme weather, your plants will still be safe during transit - all our plants are "good in the box" for up to 7 days.

Summer Plant Shipping: We ship every business day but may delay end-of-the-week plant orders so the plants are not sitting somewhere unknown over the weekend during the hotter months.

Extreme Weather Shipping: We try to avoid it. Please let us know if you are experiencing extreme weather in your area and we will adjust accordingly. 

Special or rush orders: Can be done upon request within reason and may incur an extra fee in order to get it done. To be sure of rush delivery, please include an email with your order. Rush orders are not common and are sometimes overlooked so please call or email us to make sure we see it and we'll do it for you, usually for no charge.

WE GUARANTEE OUR PLANTS SHIPPED BY PRIORITY MAIL

Where We Ship Plants:

Two Green Thumbs Miniature Garden Center can only ship plant merchandise to locations within the continental United States and Alaska. We cannot ship to any international locations at this time. Nor does Two Green Thumbs Miniature Garden Center ship plant material to Hawaii, Puerto Rico, Guam or the US Virgin Islands. This is for LIVING PLANT MATERIAL ONLY.

We are registered with the USDA and regularly inspected for safe and conscientious shipping of living plant material in order to protect our native forests.

Please make sure you only buy living plants online from a USDA inspected business to help save our forests.

Where we Ship Accessories:

We CAN ship any accessories or patio materials anywhere. International orders are accepted but we cannot accept responsibility for loss or damage. For large international orders, UPS or FedEx account is recommended and we would be more than happy to accommodate you.

How the Shipping is calculated: All shipping charges are double-checked to ensure accuracy. The shipping in this secure shopping cart is automatically calculated and may over-compensate for the wide variety of products in this store. We sell live plants, fragile miniatures and heavy stone and have been shipping combinations of our products since 2004. If we can save you shipping costs, it will be refunded to you.

Questions: If you have any questions, please don't hesitate to email Steve at Steve@twogreenthumbs.com, or call 206-352-0494.

International Shipping:

We cannot send plants outside the lower 48 States or Alaska. All orders received will leave normally within two to three business days - but please leave up to one week for shipping during the busy spring season. Any back orders on international orders will be credited back to the customer and not shipped.

Sales tax:

Two Green Thumbs Miniature Garden Center charges Washington State sales tax for merchandise ordered on this Web site based on the applicable state sales tax rate on all Washington State orders.

Warranties:

We cannot warranty any plant material. We do guarantee the delivery of our plant material during shipment only if sent by Priority Mail which it yours choice to make during checkout. After receiving your plant order, we give up all control on the care and maintenance of the plants and cannot guarantee them. We do our best to educate and advise but we cannot grow them for you. Please report any damaged items within 24 hours. Please see our ‘Refund Policy’ for our return policy.

The Content included in this Web site has been compiled from a variety of sources and is subject to change without notice as are any products, prices, programs, offerings, or technical information described in this Web site. Two Green Thumbs Miniature Garden Center makes no representation or warranty whatsoever regarding the completeness, quality, or adequacy of the Web site or Content, or the suitability, functionality, or operation of this Web site or its Content. By using this Web site, you assume the risk that the Content on this Web site may be inaccurate, incomplete, offensive, or may not meet your needs and requirements. Two Green Thumbs Miniature Garden Center SPECIFICALLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT WITH RESPECT TO THESE WEB PAGES AND CONTENT. IN NO EVENT WILL Two Green Thumbs Miniature Garden Center BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. -- OR Depending on State -- The information and content on this server is provided "as is" with no warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Any warranty that is provided in connection with any of the products and services described on this Web site is provided by the advertiser or manufacturer only, and not by Two Green Thumbs Miniature Garden Center. The references and descriptions of products or services within the Web site materials are provided "as is" without any warranty of any kind, either express or implied. Two Green Thumbs Miniature Garden Center is not liable for any damages, including any consequential damages, of any kind that may result to the user from the use of the materials on this Web site or of any of the products or services described hereon. The descriptions of, and references to, products, services and companies on this Web site are the sole responsibility of the companies providing the information ("advertisers"), and not Two Green Thumbs Miniature Garden Center. The inclusion of material on this server does not imply any endorsement by Two Green Thumbs Miniature Garden Center, which makes no warranty of any kind with respect to the subject matter of the server materials advertised. A possibility exists that the server materials could include inaccuracies or errors. Additionally, a possibility exists that unauthorized additions, deletions, and alterations could be made by third parties to the server materials. Although Two Green Thumbs Miniature Garden Center tries to ensure the integrity and the accurateness of the server materials, it makes no guarantees about their correctness or accuracy. Before relying on any representation made in any of the server materials, check with the advertiser of the product or service to ensure that the information you are relying upon is correct

Miscellaneous:

Although the information on this Web site is accessible worldwide, not all products or services discussed in this Web site are available to all persons or in all geographic locations or jurisdictions. Two Green Thumbs Miniature Garden Center and the advertisers each reserve the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this Web site is void where prohibited.

GOVERNING LAW: In the event of litigation both parties agree that the Law of WA shall apply and both parties consent to the jurisdiction of the state courts of Seattle, WA, or in the event of diversity of citizenship, the United States District Court for the (District). Both parties expressly waive a trial by jury.

The Terms and Conditions constitute the entire agreement between you and Two Green Thumbs Miniature Garden Center with respect to this Web site. The Terms and Conditions super cede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and Two Green Thumbs Miniature Garden Center with respect to this Web site. No modification of the Terms and Conditions shall be effective unless it is authorized by Two Green Thumbs Miniature Garden Center. If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect.