Terms, Conditions, Shipping Info

FAQ - Shipping Info:

"How do you ship plants safely?"

Well, we have a secret called Steve. We are so confident in Steve, together with the Priority Mail Shipping method, we are able guarantee plants during shipment.

"How will you send my order?"

You have a choice when checking out of the online store now! USPS now offers different ways to ship your order. If you are ordering miniatures or hard-goods, Ground Advantage is the least expensive option. If you are ordering live, perishable plants, please, please choose Priority Mail.

If you have a large order and want to save on shipping costs, it may be beneficial to order the non-living items separately by Ground, and place a second order of anything living, by Priority Mail.

"Do you really guarantee your plants during shipment? No one else does that."

All our plants are guaranteed during shipment when YOU choose Priority Mail. :o) Sometimes we have to wait until after major weather or holiday weekends to ship it - but will get there in perfect condition! (Note that we can only guarantee plants shipped by Priority Mail.)

"How long does it take to get my order?"

It depends what shipping method you choose but for our end, it normally takes about 3 to 5 days to pack and get it the post office. During the busiest months in spring, it can take up to a week to get the order processed and shipped. Let us know if you need it faster and we'll make it happen (within reason.)

Priority Mail takes 2 to 3 days and doesn't stress out the plant material.

Ground Advantage is can sometimes take up to two weeks to get your order in some areas. This can put a LOT of stress on the plants which is why we strongly recommend (and guarantee) Priority Mail for shipping live plants.

Our inventory and plant availability rotate in and out of stock. Join our email list to stay updated on any new plants or products.

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RETURN & REFUND POLICY

Comprehensive details

Our Commitment to Quality

All items leave our studio in excellent condition. If anything arrives less than perfect, we want to know about it and make it right.

Damaged Items (Plants & Accessories)

If your order arrives damaged, please contact us within 24 hours:

  • Email or text a photo to Steve@TwoGreenThumbs.com (or 206-352-0494)
  • We'll issue a refund or send a replacement (our choice)
  • Photos are required for our records

For plants specifically: Your plant has been in a box for 2-4 days and may need a day or two to perk up. This is normal. However, any major damage will be apparent within 24 hours. If you see significant damage, please contact us right away with a photo.

Returns & Exchanges for Accessories/Hard Goods

Returns:

  • Notify us within 24 hours of receiving your shipment
  • Return item within 7-14 days
  • Item must be in resellable, like-new condition
  • Refund or store credit will be issued upon receipt
  • Buyer pays return shipping (unless it's our error—then we cover it)

Exchanges:

  • Accepted anytime within reason
  • Buyer pays shipping both ways
  • We'll wait to receive your return before sending the replacement

Please email us before sending anything back to ensure a smooth process: Steve@TwoGreenThumbs.com

Plant Warranty & Guarantee

What we guarantee: We guarantee all plant material during shipment when sent by Priority Mail. Our expert packing and careful monitoring ensure your plants arrive healthy and ready to thrive.

What we cannot guarantee: Once your plants arrive safely, their care and maintenance are in your hands. We cannot warranty plants after delivery—there are simply too many variables we can't control (watering, placement, local conditions, etc.).

Even experienced gardeners lose plants occasionally. It happens! We're always happy to provide care guidance through our websites, blog, and social media, but we cannot grow the plants for you.

We're reasonable people: If you need a replacement or have concerns, reach out. We'll work with you within reason. We just need photos and timely communication.

Not Sure What to Order?

Let us know! We're happy to help you choose the right plants for your area and the best miniatures for your project. It's always better to ask before ordering than to be disappointed after.

Contact Us

Email: Steve@TwoGreenThumbs.com
Phone/Text: 206-352-0494 (PST)

We're a micro-business with seasonal hours. Our office is closed on weekends and major holidays. Please leave a detailed message and we'll get back to you, or email us anytime.

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TERMS OF SERVICE

Last Updated: January 2025

Welcome to Two Green Thumbs Miniature Garden Center! By using this website and purchasing from our store, you agree to these terms. We've written them in plain language while keeping the legal protections we both need.

Using Our Website

This website and all its content—images, text, designs, and information—are provided for your personal use in shopping and learning about miniature gardening.

Please note:

  • Product information, prices, and availability may change without notice
  • We do our best to keep everything accurate, but occasional errors happen
  • By using this site, you acknowledge that content may be incomplete or contain technical inaccuracies

Making Purchases

Payment: We accept the payment methods shown at checkout. We reserve the right to update payment options at any time.

Our Right to Refuse Service: We reserve the right to refuse service, cancel orders, or terminate accounts if we believe:

  • Customer conduct violates applicable law
  • Behavior is harmful to our business interests
  • Communication is disrespectful, abusive, or threatening

We're reasonable people and want happy customers, but we also expect courtesy and respect.

Important Product Note: All items in our store are for adult use and are not toys for children of any age.

Plant Warranties & Guarantees

What we guarantee: We guarantee plant material during shipment when sent by Priority Mail (your choice at checkout). Our expert packing ensures plants arrive healthy.

What we cannot guarantee: Once plants arrive safely, we cannot warranty them. We have no control over care, watering, placement, weather conditions, or maintenance after delivery. Even expert gardeners lose plants sometimes—there are too many variables beyond our control.

We provide extensive education and advice through our websites, blog, and social media, but we cannot grow the plants for you.

Damaged items: Please report any shipping damage within 24 hours with photos. See our Return Policy for complete details.

Website Content Disclaimer

This website contains information compiled mainly from various sources and from personal experience in building a new way to garden. While we work very hard to provide accurate, helpful content:

  • We make no warranty regarding completeness, accuracy, or suitability of website content
  • Product descriptions and information are provided "as is"
  • We are not liable for any damages resulting from use of this website or products purchased
  • Information about products is the responsibility of manufacturers/suppliers

In plain English: We do our best, but please verify important details directly with us before making decisions based solely on website content.

Product Availability & Shipping

Not all products are available worldwide. We reserve the right to:

  • Limit provision of products or services to any person or geographic area
  • Limit quantities of products we provide
  • Decline orders that cannot be fulfilled

Any offer is void where prohibited by law.

Legal Stuff

Governing Law: These Terms are governed by Washington State law. Both parties consent to jurisdiction of state courts in Seattle, WA, or the United States District Court if applicable. Both parties waive the right to jury trial.

Changes to Terms: We may update these Terms as needed. Continued use of the website after changes means you accept the updated Terms.

Entire Agreement: These Terms constitute the entire agreement between you and Two Green Thumbs Miniature Garden Center regarding use of this website, superseding any prior communications.

Questions?

If you have questions about these Terms, please contact us:

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COPYRIGHT & INTELLECTUAL PROPERTY

Last Updated: January 2025

Our Content is Protected

All content on this website—including all images, text, designs, photographs, graphics, logos, and written materials—is the exclusive property of Janit Calvo and Two Green Thumbs Miniature Garden Center.

Copyright © 2004-2025. All rights reserved.

What This Means

You may NOT:

  • Reproduce, copy, or duplicate any content without express written permission
  • Use our images on Pinterest, YouTube, blogs, or any other platform without authorization
  • Screenshot or share our photos claiming them as your own
  • Use our educational content, designs, or techniques in commercial materials
  • Create derivative works based on our content

You MAY:

  • Share links to our website and specific product pages
  • Pin from our website WITH proper attribution and link back to source
  • Reference our work with proper credit and links

Trademarks

All brand names, product names, service names, and process names appearing on this website are trademarks of Janit Calvo and Two Green Thumbs Miniature Garden Center.

Use of any trademark does not imply recommendation, approval, affiliation, or sponsorship unless explicitly stated.

If You Want to Use Our Content

We love sharing miniature gardening knowledge! If you'd like to:

  • Use our images in a presentation, article, or video
  • Reference our techniques or designs
  • Collaborate on a project

Please contact us first: Janit @ TwoGreenThumbs.com (with no spaces)

We're often happy to grant permission with proper attribution, but we need to know about it and approve it first.

Unauthorized Use

We actively monitor for unauthorized use of our content. If we discover our copyrighted materials being used without permission:

  1. We will NOT contact you directly requesting removal - you know better
  2. We will file DMCA takedown notices with hosting platforms
  3. Repeated or commercial violations may result in legal action

We take this seriously. As the founder of the modern miniature garden hobby since 2001, Janit has created all this content from scratch. Protecting this work protects the integrity of the hobby and our ability to continue educating the community.

Reporting Infringement

If you see our content being used without permission, please let us know:

We appreciate the miniature gardening community helping us protect our intellectual property.

Questions?

Contact us at Steve @ TwoGreenThumbs.com (with no spaces) or call / text 206-352-0494. Please leave a voicemail. Texting is usually much faster.