Shipping & Delivery:
Turn Around: Most orders ship within two to three days, but can be up to 5 days during our busy seasons. Need it fast? Let us know and we can turn it around promptly - within reason, of course. Steve@TwoGreenThumbs.com
Backorders: You will be notified of any backorders but we do our best to avoid them.
Winter Plant Shipping: We ship plants safely all year long.
Summer Plant Shipping: May delay shipping a mid-week order to the end of the week so the plants are not sitting some where unknown over the weekend during the hotter months.
Extreme Weather Shipping: While we do stay on top of the news, please let us know if you are experiencing extreme weather in your area and make sure we will adjust accordingly.
Special or Rush Orders: Can be done upon request within reason and may incur an extra fee in order to get it done. To be sure of rush delivery, please include an email with your order. Rush orders are not common and are sometimes overlooked.
WE CAN ONLY GUARANTEE PLANTS SHIPPED BY PRIORITY MAIL: Parcel post takes 7 to 10 days and puts a lot of stress on the trees during transit. We cannot guarantee any plants shipped this way, it is your choice to make during checkout but why start with a stress-out tree?
Where we can ship Plants: Two Green Thumbs Miniature Garden Center can only ship plant merchandise to locations within the continental United States and Alaska. We cannot ship to any international locations at this time. Nor does Two Green Thumbs Miniature Garden Center ship plant material to Hawaii, Puerto Rico, Guam or the US Virgin Islands. This is for LIVING PLANT MATERIAL ONLY.
Where we can ship Accessories: We CAN ship any accessories or patio materials anywhere. International orders are accepted but we cannot accept responsibilty for loss or damage. A UPS or FedEx account is recommended and we would be more than happy to accomodate you.
How the Shipping is calculated: The shipping in this secure shopping cart is automatically calculated and sometimes over-compensates for the variety of products in this store. We refund any overages
All shipping charges are double-checked to ensure accuracy.
Handling Charges: There is a $2.50 handling charge on each order to help us recover costs if the store undercharges and for materials, labor, gas, etc. We make no revenue from shipping whatsoever. We have one of the lowest plant shipping rates in the online nursery industry and our proven packing methods are one of the best in the country.
Questions: If you have any questions, please don't hesitate to email Steve@TwoGreenThumbs.com, or call 206-352-0494.
All orders received will leave our studio/nursery normally within two to three business days - but please leave up to one week for shipping during the busier seasons.
Any backorders on international orders will be credited back to the customer and not shipped.
Two Green Thumbs Miniature Garden Center CAN ONLY SHIP PLANT merchandise to locations within the continental United States and Alaska. We cannot ship to any international location at this time. Nor does Two Green Thumbs Miniature Garden Center ship plant material to Hawaii, Puerto Rico, Guam or the US Virgin Islands. This is for LIVING PLANT MATERIAL ONLY.
We CAN ship any accessories or patio materials anywhere.
1. No Worries - We take care of our customers.
2. All items leave our location in excellent condition. While we cannot accept responsibility of the treatment of any of our items during shipment we are always concerned if the item arrives in less than perfect condition, give us a call.
3. Returns accepted for refund or store credit by notifying us within 24 hours of receiving shipment. Exchanges are okay too. Shipping and handling charges for returned or exchanged items are the buyer's responsibility.
4. We cannot warranty any plant material after your order is received. We do guarantee the delivery of our plant material during shipment only if sent by Priority Mail which is your choice to make during checkout. After receiving your plant order, we give up all control on the care and maintenance of the plants and cannot guarantee them. We do our best to educate and advise, but we cannot and do not guarantee any plant material after it is received. However, we are understanding and reasonable people and can work with you on any replacements that you may need. Note that even the most educated gardeners kill plants from time to time.
- Thank you. Our phone is: 206-352-0494. We are based in Seattle, Wa., PST time. 3 hours behind east coast time.
Office hours: Monday to Friday from 10am to 4pm or by chance or appointment. We are a micro business with 1 1/2 employees (Steve is part time.) Hours vary with the seasons.
Please leave a detailed message if we miss your phone call: 206-352-0494.
Or email us anytime: Steve@TwoGreenThumbs.com
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Two Green Thumbs Miniature Garden Center charges Washington State sales tax for merchandise ordered on this Web site based on the applicable state sales tax rate on all Washington State orders.
We cannot warranty any plant material. We do guarantee the delivery of our plant material during shipment only if sent by Priority Mail which it your choice to make during checkout. After receiving your plant order, we give up all control on the care and maintenance of the plants and cannot guarantee them. We do our best to educate and advise, but we cannot and do not guarantee any plant material after they are received. However, we are reasonable people and can work with you on any replacements that you may need. Note that even the most educated gardeners kill plants from time to time.
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